9bd1's Privacy Policy — Your Data Is Our Responsibility

3.1 Registration & Identity Information

When you open an account on 9bd1, we collect your full name, email address, mobile number, and date of birth. This information is used to verify your identity and ensure the security of your account. We do not manage accounts for individuals under 21 years of age.

3.2 Transaction & Financial Information

We process relevant payment information to carry out deposit and withdrawal transactions. For bKash, Nagad, Rocket, or bank transfer transactions, the transaction reference number and amount are stored. Sensitive financial information such as card numbers or passwords is not stored on our servers.

3.3 Gaming & Activity Information

Your gaming history, bet amounts, bonus usage, and session duration on the platform are recorded. This information is used to implement responsible gaming policies, prevent fraud, and improve the quality of our service.

3.4 Technical & Device Information

We may automatically collect the following information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Session cookies and similar tracking technologies
• Page visit time and duration

This information is used for platform security, performance analysis, and improving the user experience.

3.5 Communication Information

When you contact 9bd1's support team via live chat or email, those conversations may be recorded. This helps ensure service quality and provide you with better assistance in the future.

9bd1 uses your information for the following legitimate purposes:

4.1 Account & Service Management

Your information is needed to keep your account active, complete the login process, verify transactions, and manage VIP membership.

4.2 Bonus & Promotion Management

Your transaction information is used to correctly issue and track welcome bonuses, cashback, and other offers. This ensures that each benefit is delivered in accordance with the specified terms.

4.3 Security & Fraud Prevention

We use automated systems to detect and prevent unauthorized access, money laundering, and other fraudulent activities.

4.4 Legal Compliance

Information may be used to maintain records required under applicable laws and regulations and to respond to requests from regulatory authorities.

4.5 Service Improvement & Personalization

Information may be analyzed to display more relevant games and offers based on your gaming preferences and habits. This will always be done on the basis of your consent.

In certain circumstances, 9bd1 may share your information with trusted third parties. The specific reasons for sharing data in each case are described below:

5.1 Payment Processors

Relevant payment information is shared with the respective payment partner to process bKash, Nagad, Rocket, and bank transfer transactions. These partners are governed by their own privacy policies.

5.2 Game Providers

Game providers on our platform (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming) use the minimum session information necessary to operate games.

5.3 Legal Authorities

Providing necessary information in response to court orders, legal investigations, or written requests from lawful authorities is our legal obligation.

5.4 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred. We will notify you in advance if such a change occurs.

Cookies and similar tracking technologies are used on the 9bd1 website. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for maintaining login sessions, security verification, and saving language preferences. Without them, the platform will not function properly.

6.2 Functional Cookies

These cookies are used to remember your gaming preferences and settings, making your next visit more convenient.

6.3 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most. This information does not identify you personally.

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

9bd1 takes industry-standard technical and organizational measures to keep your information secure.

7.1 Encryption

All data transmission is secured through SSL/TLS encryption. Stored sensitive information is also kept in encrypted form.

7.2 Access Controls

Only authorized personnel can access your information, and only as needed for their work. All access is logged and reviewed regularly.

7.3 Regular Security Audits

Our systems undergo regular security assessments. Any vulnerabilities are identified and resolved quickly.

7.4 Response to Data Breaches

If a data breach occurs, we will notify affected users as quickly as possible and take the necessary protective measures.

We retain your information only for as long as necessary:

• Account information: For as long as the account is active, and for a period defined by applicable law after closure.
• Transaction records: A minimum of five years in compliance with financial regulations.
• Communication logs: Generally up to two years after a support ticket is closed.
• Technical logs: For a limited period for security analysis purposes.

Once the retention period expires, data is securely deleted or anonymized.

As a 9bd1 user, you have the following rights:

9.1 Right to Access

You may request to know what information we hold about you.

9.2 Right to Rectification

If there is any error in your information, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances (such as after closing your account), you may request that your information be deleted, though some information may need to be retained due to legal obligations.

9.4 Right to Object to Processing

You may object to the use of your information for marketing purposes.

9.5 Right to Lodge a Complaint

If you feel that we have not handled your information properly, please contact us directly. We take any concerns seriously.

Contact our support team to exercise these rights.

9bd1's services are for users aged 21 and above only. We do not knowingly collect any personal information from minors. If we learn that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

9bd1 reserves the right to update this Privacy Policy at any time. For significant changes, we will publish a notice on the platform or try to inform registered users.

Continuing to use the platform after any changes will be considered as your agreement to the new policy. We therefore recommend visiting this page regularly.